What size are the framed products?
Single Framed Product
Our frames come in 2 basic sizes (small and larger) for a single wall hanging product and are available in two colours – Black or White (refer to the video under FAQs ‘What kind of frames are they?’
Dimensions
Small- 250mm x 250mm x 50mm (Height x width x thickness)
Large- 500mm x 500mm x 50mm (Height x width x thickness)
Extra large- 700mm x 700mm x 60mm
What is your refund policy?
Returns Policy
REFUND POLICY
Should the goods supplied not be as ordered or faulty please contact Raw Treasures immediately.
Requests for refunds or credit will not be considered after 7 days.
DO NOT send goods back to Raw Treasures without first contacting us at Raw Treasures.
Freight charges for returned goods will be at the customer’s expense.
Should you change your mind about goods when the order is received, this will not be considered as a reason to return goods.
Credit Notes will be issued if your request for a refund is accepted by Raw Treasures.
Returns Policy
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Where can I see your products?
At this stage Raw Treasures is based on the Gold Coast and we enjoy attending local markets. Click on our ‘Market’ Tab to learn of our stall times and dates.
What kind of frames are they?
Sample 3D view of our frames (this is for illustration purposes only for the frame and not the contents)
Do you deliver outside Australia?
We will do our best to find the best postage and handling option available for international customers.
We have had many of our products safely delivered to international customers through boutique stores we previously wholesale supplied to.
There are some restrictions with particular products due to export regulations. Eg. A piece of coral needs a permit to export.
Please contact us if you have further queries.
Where do you get your art works from?
All our Art designs are exclusive to Raw Treasures. We employ the professional skills and talents of Award Winning Artist Dean Turner. His designs are original and all feature their own individual story. Dean’s inspiration is behind all our artist prints and designs.
All paintings are acrylic on canvas and quality prints are developed from these original paintings. All his prints are hand signed, cut by hand, and assembled to create a three dimensional art piece.
Ideal Gifts xx
How did you get the Sea Fans?
Our Sea Fans are all pruned from the Great Barrier reef. Our supplier has a licence to do so, which obviously is heavily regulated by the government. There are limits to how many are allowed to be harvested in marine zoned areas per year. The act of harvesting from the Reef in fact helps rejuvenate the zoned areas.
They are our best seller due to their simple but stunning appearance. They truly are a prized piece.
Is the photographed product exactly what i will receive?
All our products are hand crafted therefore they all carry their own unique features. No two products are ever the same. All coral and shell species’ colours and sizes slightly vary.
We do however pride ourselves on crafting each product as beautiful as the next.
Upon request we are able to photograph products in stock and give you, the buyer, the option of selecting which piece you prefer.
Where do you get your shells from?
All our shells are locally sourced from our shell supplier. Some shells are from local regions and others are collected from around the world.
Are the shells real?
Yes, our motto is ….’nature’s gift to us,,,, is our gift to you”. All driftwood, shell and coral pieces are 100% the real deal. Their beauty is individual, and their natural elements will compliment any decor.
Where do you deliver to?
We deliver Australia wide. There hasn’t yet been somewhere we haven’t be able to deliver to.
Do you make to order?
Yes, we welcome custom made orders.
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